World of Watersports Cancellation Policy

After payment has been processed, reservations are subject to a minimum 5% administrative fee based upon the total amount of the reservation, in the event of a cancellation.

Dive package cancellation made 30 days or more prior to arrival will be refunded all payments less the administration fee.  Dive package cancellations made within 30 days of your arrival will forfeit all payments made.

WOW is not responsible for dives cancelled/aborted due to fear, inability to equalize, ear problems due to improper equalization, self induced illness, or other issues uncontrollable by the dive operator.  Once the diver has boarded the boat it is understood they are committed to the dive schedule of the boat, and therefore no refund will be due.

WOW has a no tolerance policy for “drinking and diving”.  Everything in moderation is acceptable; however, anyone showing up for the dive hung-over or smelling of alcohol will not be allowed on the boat and will not be issued a refund.  There are absolutely no exceptions to this policy.

Dives cancelled by WOW due to poor weather conditions, we will allow the client the option to reschedule the dive (based on availability), to receive a “rain check” for a future trip, or to receive a refund for the dive.

WOW reserves the right to refuse service to anyone at anytime with no refund if divers deemed to be unsafe, irresponsible, do not follow the dive plans, disobey “project aware” regulations, or are otherwise disrespectful to the crew.

Exceptions to these cancellation policies will be made at the discretion of the management of WOW on a case by case basis.  Dive credits and “rain checks” will be used at the discretion of the management of WOW.

This cancellation policy will be modified in the event of an act of God.  However, please be assured that refunds and rescheduling will be handled as fairly and efficiently as possible in this event.

Thank you for your co-operation and we look forward to diving with you.